Before you can log in to the Contact Control Panel (CCP), your administrator must give you the following information:
The URL to launch the CCP:
https://candc-alexa.my.connect.aws/ .my.connect.aws/ccp-v2/
Where instance name is provided by your IT department or whoever set up Amazon Connect for your business.
Your agent ID.
Your agent password.
After you have that information, here's how to log in and get started.
Ensure that your USB headset is securely connected to your computer.
Using Chrome or Firefox, open the CCP by using the URL that you received from your administrator.
Enter your agent ID and password, and then choose Sign In.
If you're prompted to Allow access to cookies, choose Grant access, and then choose Allow.
OR
Amazon Connect uses cookies for authentication. Google Chrome requires you to authorize the use of Amazon Connect cookies.
IT admins: For more information, see Using Amazon Connect with third-party cookies.
If you are prompted to allow access to your microphone and speaker, choose Allow.
You're all set to go!
